Service request details

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Model number:

Where can I find my model number?

The model number starts with 1-3 letters followed by numbers. For example: EP5544. Model numbers are printed on the type plate of the product.

Serial number/ Production date:

Where can I find my production date or serial number?

The production date or the serial number is usually located on the type plate underneath the device.The production date is typically 4-6 numbers. For example: 2201 or 220101. The serial number typically starts with 2 letters, followed by letters and numbers. For example: TW1A2303123456.

The serial number / production date is either unreadable or missing.

Where did you buy the product?

Please enter the sales date here if you have a warranty claim.(Format DD, MM, YYYY)

Sales date:

Upload a picture of the purchase receipt or a picture of the serial number.

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You cannot proceed until you upload the proof of purchase.

You cannot proceed until you have uploaded an image of the serial number.

You cannot proceed until you have uploaded the proof of purchase or an image of the serial number.

Description of receipt: